NYU Libraries' FAQs

Some users may run into issues installing the new NYU Print Software on their laptops.  Below are some troubleshooting steps to resolve common errors.

MacBooks

For New Students or First Time Print Software Installs:

The install may fail due to a missing print software component.  To fix this,

1. Exit the installer, if open.
2. Open Terminal.
3. Copy and paste this command into the terminal to install the missing component: /usr/sbin/softwareupdate --install-rosetta --agree-to-license
4. Press the Enter key and type your computer login password
5. Once complete, you can try installing the software again.

For Returning Students Who Had Previously Installed the Old Print Software:

The previous version of the print software conflicts with the new installer.  As a result, the installation will fail.  To resolve this,

1. Exit the installer, if open.
2. Open Terminal.
3. Copy and paste this command into the Terminal window to uninstall the old software: sudo /Library/Application\ Support/Pharos/PrintScout/SilentUninstall.sh
4. Press the Enter key and type your computer login password.
5. Once complete, you can try installing the software again.

To print with the NYU Print Software on a Mac device, please follow the instructions in this support article.

Windows

For Returning Students Who Had Previously Installed the Old Print Software:

The previous version of the print software conflicts with the new installer.  As a result, the installation will fail.  To resolve this,

1. Open Control Panel.
2. Under Programs and Features, click on Uninstall a Program.
3. Look for the app named "Pharos."  The publisher is "Pharos Systems."
4. Right-click on it and click Uninstall.
5. Click Yes when prompted.
6. Click Run Uninstaller.
7. Click Next.
8. Under Select Components, check the box next to Pharos Popups and click Next.
9. Continue clicking Next, then Start.  Click Finish.
10. Once uninstalled, try installing the new print software client again.

To print with the NYU Print software on a Windows device, please follow the instructions in this support article.