Question: What should I do if I return an item but it's still on my account?
Answer
If a patron believes they have returned material still checked out to their account, they should inform the library as soon as possible.
A search will be done but the material will remain on the patron's record until it has been located or other resolution is reached.
If the item does not turn up immediately, several subsequent searches will be conducted. We will inform the patron by email when the material is found, or at the conclusion of all searches.
If the item is not located, library staff will identify an item as Claims Returned in the user’s record. A user may have only 1 Claim Returned listed on their account.
