Answer

NYU Libraries is committed to protecting the privacy of our users. 

We use the platform, LibraryH3lp, for our virtual reference services. You can view Libraryh3lp's privacy statement. Chat transcripts are stored securely until they are deleted or NYU Libraries terminates its subscription to LibraryH3lp.

Transcripts collected during online reference interactions are treated as confidential. Chat transcripts are stored to support internal training and service assessment, statistical analysis and reporting, and research. In accordance with NYU’s Digital Privacy Statement, we do not share or use personally identifiable information with third party tools. Any personal information collected through this service is periodically purged.