Question: How quickly will I receive an answer through Ask a Librarian?
We make every effort to answer questions as quickly as possible, within the confines of the particulars of the technologies in question. Email questions are generally answered within 4 hours, depending upon the time of day they are sent. IM questions received during open hours will be answered immediately. Text (SMS) questions will be answered upon receipt or as soon thereafter as possible; keep in mind that there is sometimes a lag related to the transmission of text messages.