Question: How quickly will I receive an answer through Ask a Librarian?

Answer


We make every effort to answer questions as quickly as possible. Email questions submitted through our Ask A Librarian form are typically answered within 24 to 48 hours, but may be delayed on the weekends, holidays and unexpected library closures. 

Chats and texts received during our open hours should be answered immediately. Keep in mind that there are sometimes technical issues and outages that impact our services, which may result in delayed responses. 

Answered By: NYU Reference Librarians
Last Updated: Sep 17, 2025Views:

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